Express Shipping within Australia is 1-3 business days for metro areas, and 2-5 business days for rural.*

International shipping times vary, 1-2 business days for Express Shipping to New Zealand and 2-5 business days for the rest of the world.*

* Please note that estimated delivery times begin from when the parcel has been collected by the carrier. 

For more information, please visit our shipping and delivery page.

Express Shipping is $12 within Australia, and free over $300 AUD.

For more information and international rates, please visit our shipping and delivery page.

Yes we do. 

All international orders are shipped via DHL Express. 

For more information on international shipping and rates, please visit our shipping and delivery page.

Once your order is dispatched, you will receive a shipping confirmation via email, along with the tracking details for your order. 

For additional help with your order, please email hello@roame.com.au

All international orders are shipped DDP (Delivery Duty Paid), meaning all relevant import taxes and duties are paid at the time of checkout. There should be no additional charges when your order arrives. Duties and taxes are non-refundable after your order has shipped, and are non-refundable if you return your item. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

Australia’s 10% GST is not charged on international orders. This tax will automatically be removed at checkout once your delivery address is complete.

Please first read through our Returns Policy to ensure your garments meet the requirements for a return. 

If your items match, please proceed to email hello@roame.com.au to have your return approved.

Yes, you can exchange an online purchase. 

Please email hello@roame.com.au for help reserving the item you would like to exchange for. 

For information and other returns options, please visit our returns page.

All shipping costs for online returns for change of mind will be at the customer’s expense.

Sale items can only be returned for credit notes or direct exchanges.

For more information on returning sale items, final sale items and items purchased using a temporary promotion, please visit our returns page.

We cannot accept returns for items purchased through David Jones or another ROAME. stockist.

All items purchased from David Jones will need to be returned to a David Jones store or to their online warehouse.

All items purchased from any of our ROAME. stockists will need to be returned directly to the stockist. 

If you have received a faulty item, please email us (hello@roame.com.au) with your order number, accompanied with a photo and explanation of the fault. 

Once we receive this request, we will be in contact as soon as possible to arrange a replacement or refund for you. 

If you need to swap the size of the same product in your order, please email hello@roame.com.au for assistance. Our team will endeavour to edit your order before it has been dispatched, however, we are unable to guarantee this. 

We are unable to add items to an existing order once you have checked out. Please place a separate order for additional pieces.

Please contact hello@roame.com.au as early as possible if you need to edit your delivery address. 

Our team will endeavour to edit this before your package is dispatched. 

If the order has already been collected by Australia Post or DHL, we are unable to change the delivery details, and you will need to contact the postal service directly to amend this. 

Our sizing works as follows:

Size 0 / XS = AU 6
Size 1 / S = AU 8
Size 2 / M = AU 10
Size 3 / L = AU 12
Size 4 / XL = AU 14

To see our global size conversion chart, please refer to our Size Guide.

Our sizing is generally true to size for most items. 

If an item is oversized or slim-fit, it will be specified under the Product Features & Fit tab under the garment.

In line with ROAME's sustainability values, we order smaller quantities to minimise waste. Therefore, our stock is limited.

However, if you size is sold out online, we recommend contacting any of our stockists to find our item.