FULL PRICE ITEMS

Full priced items are eligible for a refund, exchange or credit note within 14 days from delivery.

*This includes items purchased using a welcome code.

TEMPORARY PROMOTION ITEMS

Items purchased during a temporary promotion through discount code are eligible for a credit note or exchange equal to the purchase value within 14 days from delivery.

SALE ITEMS

Sale items are not eligible for refunds. Returns of sale items are only eligible for credit notes (in the form of a digital gift card, valid for 3 years).

BLACK FRIDAY SALE

All purchases made during the "Black Day Sale" between 22.11.24 - 01.12.24 can be returned for credit notes (in the firm of digital gift cards, valid for 3 years). Please note no refunds will be accepted, unless the product is deemed faulty.

12 DAYS OF CHRISTMAS

All items purchased during the '12 Days of Christmas' promotion follow the returns policy for our Temporary Promotion items. Should you wish to return your piece/s, these will only be eligible for an exchange or credit note. Any purchases returned from a Gift with Purchase, will be credited for the amount paid for the item, minus the value of the gift.

FAULTY ITEMS

If you receive an item you believe is faulty, please email hello@roame.com.au with your Order Number, accompanied with imagery and a brief summary of the fault. If deemed faulty, we will be in contact to rectify your order.

RETURN EXCEPTIONS

Swimwear and Caps are unable to be returned due to health restrictions and hygiene reasons.

CONDITIONS OF RETURN

Before submitting a return request, please ensure the below conditions are met:

• The goods are within 14 days of the delivery date.
• Item(s) is in original condition, unworn, unused, and unwashed (be mindful when trying garments on that there is no transfer of makeup as we will be unable to accept it)
• Item(s) is in original packaging with original tags attached.

ROAME. reserves the right to reject returns that do not comply with our conditions of Return within our Returns Policy. This policy adheres to your rights under Australian Consumer Law.

FULL PRICE ITEMS

Full price item purchased in our Rosebery boutique can be exchanged or returned for a credit notes (in the form of a digital gift card, valid for 3 years). However, items purchased in store are not eligible for a refund.

Before returning an item in store, please ensure the below conditions are met:

• The goods are within 14 days of the delivery date.
• Item(s) is in original condition, unworn, unused, and unwashed (be mindful when trying garments on that there is no transfer of makeup as we will be unable to accept it)
• Item(s) is in original packaging with original tags attached.

SALE ITEMS

Sale items purchased in store are not eligible for refunds. Returns of sale items are only eligible for credit notes (in the form of a digital gift card, valid for 3 years), or exchanges in store.

Please ensure you carefully read the Returns Policy and you meet these conditions before submitting a request.

If your item(s) meet these conditions, submit a return request via email to hello@roame.com.au for our team to assist you.